Cancellations, Missed, & Late Appointments
If you must cancel, please call at least 24 hours in advance by calling 410-451-3000 during normal business hours.
This will allow us to offer your appointment to someone on the wait list. If you do not cancel your appointment within 24 hours, you will be charged a cancellation fee of $75.00 which must be paid prior to rescheduling another appointment.
For new patients who miss the initial appointment there is a $100.00 rescheduling fee that must be paid prior to scheduling a new appointment. Please note, insurance does not cover the above mentioned fees. It is important that you arrive on time or preferably 5 minutes early for your scheduled appointment so adequate time is available to manage your care. Because most appointments are scheduled for 20 to 60 minute intervals, if you are more than 5-10 minutes late for your appointment, there is no guarantee you will be seen and you may need to reschedule. If you arrive late and can still be seen, you may have to wait so as not to inconvenience other patients.
Appointment reminders are a courtesy service and failure to receive an appointment reminder is not an exception to the no show and cancellation policy. If you are not receiving appointment reminders, please verify we have your correct phone number and/or email address.
We do understand that certain circumstances cannot be avoided and the fee for the missed appointment may be waived at our discretion on a case by case basis.
If you miss or are repeatedly late for 3 scheduled appointments, we may terminate you as a patient. Our goal is to provide personalized care and to do so includes your active participation.
On rare occasions, your provider may need to cancel and reschedule your appointment. In this case, your provider will provide you with a new appointment and will ensure that you have enough medication to last until you can be seen again. It is important that if your contact information changes, you inform our office so we may reach you in these circumstances.